• 444 Citations
  • 2 h-Index

Research output per year

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Research Output

  • 444 Citations
  • 2 h-Index
  • 2 Article
  • 1 Paper
  • 1 Conference article

Leadership style required for the transition to servitization in Japan

Kim, S. & Toya, K., 28 Feb 2019, In : Journal of Manufacturing Technology Management. 30, 2, p. 335-352 18 p.

Research output: Contribution to journalArticle

4 Citations (Scopus)

Simulating customer-To-customer interaction in a B2B financial service business by empirical agent-based modeling

Mizuno, M., Nemoto, Y., Oura, K., Toya, K., Tanno, S., Ishii, A., Ozawa, K., Arai, K. & Ohnishi, T., 1 Jan 2015, In : EAI International Conference on Bio-inspired Information and Communications Technologies (BICT).

Research output: Contribution to journalConference article

Open Access

Do They See Eye to Eye? Management and Employee Perspectives of High-Performance Work Systems and Influence Processes on Service Quality

Liao, H., Toya, K., Lepak, D. P. & Hong, Y., 1 Mar 2009, In : Journal of Applied Psychology. 94, 2, p. 371-391 21 p.

Research output: Contribution to journalArticle

440 Citations (Scopus)

Strategically-focused and employee-experienced work system: Service quality as an objective

Liao, H., Toya, K., Lepak, D. P. & Hong, Y., 1 Dec 2007.

Research output: Contribution to conferencePaper